Refund and Returns Policy

At Damascus Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we’re here to help with a clear and fair return and refund process.

1. Return Eligibility

Items must be returned within 14 days of delivery.
Products must be in their original condition, unused, and in their original packaging.
Items showing signs of use, wear, damage, or modification may not be eligible for return.

2. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] with your order number and reason for return.
We will provide instructions on how and where to send the item back.

3. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping method to ensure safe delivery of your return.
We are not responsible for lost or delayed return shipments.

4. Refunds

Once your return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–7 business days for the refund to appear in your account after approval.

5. Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong item, please contact us immediately with a photo or video of the issue. We will gladly offer a replacement or a full refund.

6. Non-Returnable Items

Some items may not be eligible for return, including:

Custom or personalized products
Items marked as final sale or clearance
Opened hygiene-sensitive items (e.g., grooming tools, undergarments)

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

8. Policy Updates

Please review this page before placing your order to stay informed of any changes.

By making a purchase at Damascus Shop, customers agree to abide by this refund policy. We value our customers and aim to provide fair and satisfactory solutions in case of any issues with the purchased products.

If you have any questions or concerns, feel free to reach out to our customer service team at:
📧 [email protected]

Refund and Returns Policy