Refund & Exchange Policy

Last Updated: [Insert Date]

At Damascus Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the policy below. Please read this page carefully before submitting a request.

This Refund & Exchange Policy applies to eligible purchases made directly through the Damascus Shop website.

Return & Exchange Window

We accept eligible returns and exchanges within 14 days of delivery.

To qualify for a return or exchange, the item must be:

• unused and in its original condition
• returned with original packaging, inserts, and accessories where applicable
• free from damage caused by misuse, wear, alteration, or improper handling
• accompanied by proof of purchase or order information

Requests submitted after the return window may not be approved.

Eligible Returns

You may request a return if:

• you received an item that is defective
• you received the wrong item
• the item arrived damaged in transit
• the item is unused and you no longer wish to keep it, subject to approval and inspection

All returned items are inspected before a refund or exchange is approved.

Non-Returnable Items

For hygiene, safety, customization, and clearance reasons, certain items may not be eligible for return or exchange. These may include:

• used items
• sharpened, altered, or modified items
• custom or personalized orders
• final sale or clearance items
• gift cards
• items returned without original packaging or key components

If an item does not meet our return conditions, we reserve the right to refuse the return.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

To help us review your request quickly, please include:

• your order number
• a brief explanation of the issue
• clear photos of the item and packaging
• photos showing any damage, defect, or shipping label if relevant

Once reviewed, we will offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund.

Exchanges

We accept exchanges for eligible unused items within the approved return window.

If you would like to exchange an item:

• contact our support team first
• wait for return approval and instructions
• return the original eligible item
• once approved, we will process the exchange based on stock availability

If the requested replacement item is unavailable, we may offer store credit or a refund instead.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note:

• original shipping charges are generally non-refundable unless the return is due to our error
• refund timing may vary depending on your bank or payment provider
• it may take several business days for the refunded amount to appear in your account

If your return does not meet our policy requirements, your refund may be denied.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

• If the item is defective, damaged, or incorrect, Damascus Shop may cover the return or replacement shipping cost.
• If you are returning an item for personal preference or any non-quality-related reason, return shipping costs are generally the customer’s responsibility.

We recommend using a trackable shipping service for approved returns.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has already been shipped, it may no longer be eligible for cancellation and must follow the return process instead.

How to Start a Return or Exchange

To request a return or exchange, please contact our support team with the following information:

• full name
• order number
• email address used for the order
• reason for the return or exchange
• photos of the item, if the request involves damage, defect, or incorrect shipment

Do not send any item back without prior approval. Unauthorized returns may experience delays or may not be accepted.

Inspection and Approval

All returned items are subject to inspection once received. Damascus Shop reserves the right to:

• approve or deny a return request
• reject returns that do not meet policy conditions
• issue partial refunds where appropriate
• refuse returns showing signs of use, damage, tampering, or missing components

Late or Missing Refunds

If you have not received your refund after approval:

• first check your bank account again
• contact your credit card company or payment provider
• allow additional processing time
• if you still need help, contact our support team

Contact Us

If you have any questions about this Refund & Exchange Policy, please contact us:

Damascus Shop
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]